PSA: Operations Update - February 18, 2025

Operations Update – Paradise Town Hall Remains Closed; Focus on Business Continuity

The Town of Paradise today provided an update on Town Hall operations. The Town Hall and Depot remain closed due to the fire in the Depot on February 9 and will be closed for several months. In-person services that were provided at the Town Hall are currently not available and the Town apologizes for the inconvenience. The immediate focus is on business continuity and staff are diligently working on alternate work arrangements so that in-person service can resume as soon as possible.

The general email info@paradise.ca and the main phone line 709.782.1400 are being monitored and staff are responding to all inquiries. Please note it may take longer than usual to respond, but staff will get to all messages.

The Town can access its heavy equipment that was stored in the Depot yard and crews are able to do road snow clearing and garbage collection. The equipment needed for sidewalk clearing and trail grooming was stored inside the Depot and is therefore not accessible at this time. As a result, there are impacts to these operations. The Town has borrowed two sidewalk blowers from neighbouring municipalities; however, this is below the normal capacity of five sidewalk blowers which means that sidewalk clearing is taking longer than usual. Trail grooming is currently not possible as the equipment cannot be accessed.   

At this time, most Town services are on-going with the focus on providing essential services:

• Garbage collection, road snow clearing operations, and water testing are on-going;
• Tax payments can be made through financial institutions, pre-authorized payments, or online; the full details are available on the Town website at www.paradise.ca/taxes;
• Public Council Meetings are proceeding on the regular schedules via webcasting; and
• The Paradise Double Ice Complex, including the Rotary Paradise Youth and Community Centre and Fitness Centre, are open for regular hours with minimal interruptions to recreation programs.

The Town is actively working to relocate Town Hall staff to the Paradise Double Ice Complex so that in-person service can resume. We send sincere thanks to our neighbouring municipalities for providing equipment to assist with relocating work operations. A further update will be provided once in-person services resume.

The Town apologizes for the inconvenience and thanks residents for their patience and understanding.